Window Ware’s nine-strong internal sales and customer service team are celebrating their silver level product training programme.
Product and technical manager Rob Vaughan, who led the course, said:”We understand that time is of the essence for our customers. That’s why we’ve invested in a new training program to empower our sales team with the product knowledge and technical expertise to answer questions quickly and accurately. This not only improves customer satisfaction but also builds trust and confidence with every interaction, ultimately allowing us to provide even better support.”
He continued: “Our sales team is the first point of contact for customers, so the training had to be carefully coordinated by staggering the sessions to ensure minimal disruption to service. This dedication resulted in a well-equipped team with in-depth knowledge across our product ranges, solidifying their position as customer service champions – all within 18 months!”
Sales office manager Sam Billington added: “Learning takes time and effort, and my team have approached the training with enthusiasm and dedication. This positive approach and growth mindset is what will help Window Ware to grow and evolve as a company and continue to support its customers successfully even in a constantly evolving market.”
Window Ware has already seen positive results from the staff training program in terms of customer satisfaction. Last year, the average customer satisfaction score was an impressive 94.9%. Already this year, customer satisfaction levels have improved, hitting a monthly average of almost 97%, with its customer happiness factor reaching 100% in March.
