Hoppe (UK) has launched bespoke door certification training for staff to ensure they’re complying with and giving advice in line with the latest regulations.
Business development manager Karen Nelson and Rob Mottram, pictured,technical manager for Hoppe’s Arrone brand, have been delivering door certification training to all customer-facing team members, as well as separate sessions on the same topic for some of their customers.
“Understanding the terminology associated with testing and certification is crucial in order to understand what customers are looking for, meet legal requirements and then advise the customer accordingly,” said Karen.
“We want everyone who interacts with the Hoppe and Arrone teams to feel confident that they’re dealing with competent individuals that have an in-depth understanding of architectural ironmongery.
“Knowing and understanding the standards and regulations that directly affect products is a crucial piece of this. As construction product manufacturers, we have responsibilities under the Building Safety Act that should not be taken lightly.”
The training includes an in-depth look at the full testing process for doors, the associated paperwork, and third-party certification, and is being used as part of the team’s ongoing professional development.
The company has eight staff members who are Registered Architectural Ironmongers (RegAI), sixteen are Guild of Architectural Ironmongers (GAI) diploma holders and a further six are currently studying to become diploma holders.
