Sternfenster’s transport division has reported an impressive Complete & On Time In Full (COTIF) score of 99.5%, demonstrating the reliability of its industry-leading delivery service.
“Our extremely strong COTIF metric shows that over 99% of our customers are receiving their deliveries both on the agreed date, and in the complete, correct quantity,” said Nathan Court, Sternfenster’s Sales and Marketing Director.
“We continually strive to deliver the best possible service to our installer partners, and these figures reflect that.
“However, we always strive for 100%, so we’ve recently implemented some changes within our transport division, that have already delivered further positive results for our customers.”
Having identified the main barriers to progress in the department, amendments to working patterns and additional training for operators were key in helping the fabricator to drive improvement.
“All our operators are now fully trained to use a forklift truck, and shunt vehicles, which has significantly improved the capability of our transport division,” added Nathan. “We’re constantly assessing, reviewing and refining our processes across each department to ensure we’re operating at the highest level. It’s a win, win, approach, for us as a business, and our customers.”
Having invested close to £500k in its delivery fleet in recent years, other stand-out features of Sternfenster’s top-notch transport service include live vehicle tracking, providing real-time visibility of the progress of deliveries.
Relaying information on the driver’s whereabouts and how many drops need to be made prior to delivery, a two-hour delivery window allows customers to plan and utilise their time more effectively for improved productivity, and in turn, profitability.
“Efficiencies in delivery are enormously beneficial for window companies,” added Nathan. “Knowing that we will be arriving on site within a two-hour window allows our customers to make the best use of their time.
“We take a proactive approach to continuous improvement and best practice across our departments, and our almost perfect COTIF transport score is a direct reflection of the hard work we put into making our customers more profitable,” he concluded.
