Garnalex has appointed Andy Russell as Technical Services and Support Director to work with the Sheerline system’s network of fabricators.
Andy, who has been in the industry since the 1980s, including working with Eurocell and Liniar, said: “It’s great to be working with a highly motivated group of people, many of whom I’ve worked with before. I’m looking forward to the challenges this new role will bring and to be part of something that’s on an exciting growth trajectory.
“My department will provide technical support for the sales team out on the road. We will undertake tooling audits and provide better support for new and existing customers. We will be on site for the customer changeover and provide training on all our product range.
“In the short term, I want to very quickly ensure we have robust procedures in place to enable us to offer the best possible support for our customers. New products will be introduced going forward and we will implement systems that not only help us provide technical training for existing customers, but also support new customers when they come on board. I know we will continue to see lots of new business over the coming weeks and months. I’m excited to be part of Garnalex and the Sheerline journey.”
Garnalex CEO Roger Hartshorn replied: “Andy’s expertise, borne of several decades working in the window industry will help us provide first class technical support and service. Sheerline is a system with innovation at its very heart and that innovation extends not only to our design and manufacturing processes but to the service we provide customers. Andy will play a major part in seeing that service innovation thrives at Garnalex.”