Mark Scarff has been appointed as Operations Director at the commercial installer The Window Company (Contracts).
Mark brings with him a vast amount of experience in the window and door market acquired during the course of a 44 year career, which has encompassed installation, surveying, sales, fabrication, operations, and consultancy. He has worked in the UK and overseas and, at one point, even ran a multi-million dollar PVC-U window fabrication operation in the US.
In The Window Company (Contracts), Mark has joined a business which has built its reputation in the social housing and new build markets on a mix of operational efficiency and outstanding customer service.
He commented: “I recognise in The Window Company (Contracts) a company that does things the way that I do – caring about clients, residents and their own team. They try to do things right first time, but when things do go wrong, they are quick and responsive in putting things right – and that’s how it should be.
“I have very exacting standards when it comes to how a job should be executed and finished so this role in a business which prioritises the customer experience is a great fit for me.
“I’m a great believer in growing and nurturing talent as well, so I particularly like their commitment to apprenticeship and ongoing training.”
As Operations Director, Mark is looking at building closer links between departments at The Window Company (Contracts) and delivering incremental improvements for customers and staff.