Bradley Foster, head of customer service and order processing at Listers was named Rising Star of the Year at this year’s G-Awards.
“I was absolutely shocked when they called my name out,” Bradley said. “But I was absolutely over the moon – and privileged. It really means a lot to me.
“I enjoy working at Listers, and we’ve all been working hard – especially over these last two years. The philosophy I pass on to my staff is that if we think that something will make the customer service experience better, then we should do it.
“I try to put myself in my customers’ shoes, and ask myself what I would want from that relationship. That’s why I want Listers to be as proactive and as conclusive as possible across all our sites.
“It was a great night, and we had a whole team of us from Listers attend the G-Awards, so it was the icing on the cake to win the award – even if it was for doing my day job!”
Bradley started in the window industry 2017 aged 18, and joined the GJB Group (now Listers) as an order processor, a role he did for a couple of years before moving into the IT side of the business. Since then, he has progressed rapidly through the business, becoming Head of Customer Service and Order Processing at just 23 years old.
Bradley quickly developed from being very hands-on and reactionary to having oversight of the whole operation. As a result, Bradley is currently developing a department that doesn’t just service customers, but one that interacts with them and gives them a full ‘customer experience’.
Managing director Roy Frost said. “When I first met Bradley Foster shortly after acquiring GJB in 2017, he was working in the IT department, and he just stood out as a very capable and motivated young person. It was obvious that he was able to take on more responsibility, and that he should be given the opportunities to shine.
“Bradley puts the customer first, and it is just natural to him to sort out any problems the customer may have before working out how the problem occurred in the first place and putting in corrective, preventative action. So many people get this simple thing so wrong. But Bradley understands the importance of resolving the customer issue first and fast.”
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