Endurance Doors has introduced the Amicus automated ticketing system aimed at improving the flow of information to and from installer partners.
This investment, part of a wider programme of new IT infrastructure, has been implemented to help streamline the customer query process with the ticketing system that ensures all communications are fully traceable and trackable
Any customer query that’s raised online will be followed by the receipt of a formal acknowledgement within minutes and subsequently a member of the customer care team appointed to that ticket within Amicus. Early beta testing of this software has shown that it speeds up communications between Endurance and its installers without the issues of staff absences and holidays which can hamper the traditional operations of a customer care team.
Kayleigh Startup customer relationships manager explained: “The Amicus ticketing system is part of a wider investment programme that’s been partly driven by customer demand, through important feedback that we’ve taken on board. We’ve got a thirst to be the very best at what we do not just in terms of producing an outstanding composite door, but in every other way that we engage with our Installer Partners.”