Your window into retail
Edition 64.
February/March/April 2025
X5 graphs:
Average order value
Average lead times
Average leads
Average sales
Average conversion rates
Introduction
The Business Pilot Barometer offers a monthly analysis of the key trends defining window and door retail. It draws on real industry data collated by Business Pilot, thecloud-based business management tool developed by installers for installers.
To find out more see www.businesspilot.co.uk/barometer
Steady progress amid seasonal challenges
Neil Cooper-Smith, Senior Analyst, Business Pilot:
April’s figures suggest a market finding its rhythm after the momentum we saw in March. Although some metrics have dipped slightly, others show signs of improving consistency, reflecting a steady – if cautious – consumer sentiment.
Average leads decreased by 5.5%, down from 114.7 in March to 108.4 in April, signalling a mild pullback in new enquiries. This isn’t unusual considering the shift in focus over the Easter period and other seasonal distractions. Still, lead levels remained above February, pointing to an overall upward trend compared to the winter months.
Sales softened slightly, moving from 52.5 in March to 51.4 in April, a 2.1% decrease. This modest change supports the narrative that while homeowners are still converting, they may be taking more time to finalise decisions or committing to smaller projects.
That’s echoed in the average order value, which dropped significantly from £5990 in March to £3994 in April – a 33.3% decrease. While this seems stark, it points to a stabilisation following March’s spike, which likely included a number of significant orders. April’s figure is still well above February’s £3688, reinforcing the view that consumer investment is still healthy, albeit more measured.
Conversion rates improved slightly, up from 39.6% in March to 39.9% in April, representing a 0.8% increase. While marginal, it’s a positive signal that a higher proportion of enquiries are being turned into business, suggesting more decisive buying behaviour.
In our view, the data from April signals a normalising market. After a buoyant March, April’s results are reassuringly steady. Installers should be confident in sustained interest but must continue to offer value, clarity, and excellent service to maintain high conversion.
This is also a timely reminder of the power of data. Business Pilot gives you complete visibility into what’s working and where to focus efforts; it’s this kind of insight that allows businesses to pivot quickly and maintain profitability, no matter how the market shifts.
