Ultraframe has been awarded Conservatory Roof Fabricator/Manufacturer of the Year at the 2020 National Fenestration Awards.
Marketing director Alex Hewitt said: “It’s a very special type of recognition when you know the award has been voted on by our customers and peers in the industry. We always strive to offer the best possible support to customers and have worked doubly hard on this since the first lockdown, as we have had to adapt and move fast to help our customers prosper in these most challenging of times.”
He said that winning the award is “a huge team effort and a well-deserved recognition for staff in every department of Ultraframe who have worked tirelessly during 2020 to ensure Ultraframe customers could continue to trade successfully and with as little disruption as possible.”
He added: “We are guessing that winning this award is largely down to the support and service we have provided during these difficult times. Our amazing supply chain and R&D teams have worked together to minimise any disruption to service and to build as much contingency into our supply chain as possible. Our customer-first team and the sales teams worked long hours to assist customers with the day-to-day challenges and to find quick solutions to a raft of Covid related issues, as well as maintaining ‘normal service’ as much as possible.
“Our marketing team have been hard at work too, making sure customers have the tools needed to maximise sales and have been running training courses. They also created an amazing Lockdown Toolkit of online tools to help retail customers trade online through the various lockdown restrictions. Finally, our operations team made sure that customers were still able to get the products they needed from us and worked so hard within the challenging landscape of the ever-changing restrictions to make this happen. It really has been a huge team effort and we are very proud that this has been recognised.”
