New build and retail installer Ideal Window Solutions has committed to a three-year supply agreement with Emplas.

Director Thom Emerson, pictured, said: “There are a lot of different reasons why we’re working with Emplas but one is their sector expertise. They get what we need from them and what we’re up against. 

“That included during lockdown, when they got some stick for coming back when they did but did so at our request and that of other commercial customers because sites never shut down and needed windows.

“Product quality is good – we’ve worked with some other suppliers and it isn’t always – and the communication, the visibility of our supply chain that they give us through EVA, the Emplas portal, is excellent.

“They’re investment led, they innovate and they deliver what we need as a supplier into retail but particularly, the commercial sector.”

Set up by Chris Palmer and joined by Thom, a former Masco director, in 2012, Ideal Window Solutions works with housebuilders in addition to supplying retail customers throughout Hampshire and West Sussex.

Emplas sales director Jody Vincent said of IWS: “The team has a fantastic reputation in the commercial sector built on decades of experience, and it’s our privilege to be able to continue to support them going forward.

“The fact that they have signed a three-year deal is also indicative of the confidence they have in us and our own growing specialism in a new build environment.”

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