Composite door supplier, DoorCo, has added to its ONE Supplier offering with a new self-service portal for customers to access live orderbook details and manufacturing updates.
Sion Buckley, Technology Manager, explains more: “The purpose of ONE is to highlight to customers that all their composite door needs can be handled by us under one roof. All the products they need, the services they need and of course, the technology required to answer all their questions at the touch of a button.
“Our newly developed ONE self-service portal is accessible via the front page of our usual ordering portal and provides customers with the ability to view their live order book for real time updates on their orders, as well as view their past manufacturing orders and upcoming delivery schedule. The aim is to reduce the time customers have to wait for order updates and although our Customer Service team remain on-hand for specific enquiries or further information, this new portal allows customers to access their information directly, saving time.
“The new system supports orders from our entire range, so whether our customers take ORiGINAL, BRiTDOR, GRiPCORE or FiRECORE, they’ll be able to make use of the new ONE portal. This first phase of development has now been launched to customers who are beginning to enjoy the benefits, and the team are currently working on the next phase of features to be added.
“Alongside the launch of the ONE portal, our customers continue to enjoy the features offered by the Touch Portal, including the BM Touch door designer, dealer network enquiries and resource centre. The Touch Portal provides a range of features that better connects our customers with theirs.”
Working with DoorCo removes the need to manage a whole raft of suppliers by allowing you to fulfil all our composite door needs with one business partner.
“With DoorCo, it’s more than being a ‘one stop shop’. We’re celebrating the versatility we’ve developed with our customers over the years so they can continue to lead the market with outstanding composite doors.” – Ben Aspinall, Commercial Director
DoorCo’s ONE Supplier offering means you can get:
- ONE complete product portfolio, which includes: ORiGINAL foam core, BRiTDOR British made solid core, GRiPCORE hybrid technology door of the future, FiRECORE purpose-made fire-resistant foam core, FLiP glazing cassette, GLAZiNG glass range and PAiNT colour options, all backed up by a comprehensive and flexible prepped door service model
- ONE sales manager to help coordinate your service
- ONE Portal ordering system
- ONE complete delivery of goods
- ONE invoice
- ONE constant source of innovation.
