James Oliver Conservatories has been recognised for its customer service with the award of a Platinum Trusted Service Award from Feefo, the independent review platform.
The Lincoln-based Conservatory Outlet member gained award for achieving an average customer score of 4.8/5. In the assessment period, the company received over 50 five-star reviews, contributing to a total recommendation rating of 96%.
The award comes after the company gained Gold status from the same body in 2021.
Managing director Tom Oliver, picture, said: “We take tremendous pride in the customer feedback we receive. Everyone at James Oliver Conservatories is fully committed to providing our customers with the highest quality of service.
“We aren’t going to rest on our laurels, however; as we grow and develop as a business, so too will our commitment to ensuring our customer service remains the best in the industry.”
Conservatory Outlet CEO Greg Kane added: “It’s fantastic to see Conservatory Outlet Network members recognised for the outstanding levels of service they deliver to homeowners.
“Tom and the team at James Oliver Conservatories have dedicated a lot of their resources into continuously developing their customer service team. On top of that, they are a leading example of how to utilise positive feedback to grow and develop their sales and installation processes.”
Earlier this year, the company underwent an evaluation from Conservatory Outlet and was officially named a Conservatory Outlet Premium Retailer.
