Peter Cross, former director of customer experience at John Lewis and Waitrose business partner of Mary Portas, will speak at the Glazing Summit next month.
Andrew Scott, Founder of the Glazing Summit said: “Peter is known for his charismatic, inspiring and straight-talking style. Having worked with some of the world’s most iconic brands, he is looking forward to sharing his trusted techniques with the glazing industry.
“With economic uncertainties, and consumer confidence at an all-time low, I’m sure he will leave Glazing Summit delegates with a clear sense of what the future of retail might have in store, some of his golden rules for customer service, and actionable insights to help companies stand out and succeed at a higher level”
The annual one-day conference on October 18 at Edgbaston Stadium, is expected to again attract more than 400 industry leaders and business owners from across the glass and glazing sector.