Endurance Doors has launched a new trade website to provide further support to its nationwide network of Installer Partners.
Within the site are marketing, customer and technical hubs, with content and downloads including the latest photography and video assets. There’s also the facility to study educational topics and book online training courses on various subjects, from sales to installation.
Head of group sales and marketing Scott Foster said: “Not only have we built a next generation digital platform for the trade, but we’ve added great functionality, useful content and a unique ticketing system for customer queries under the AMICUS CRM system.
“This will mean that each customer query will be responded to in the most efficient and timely manner by one of our dedicated customer service executives. As it’s a software-led platform, we can streamline queries, respond to them quicker and ultimately give our Installer Partners a far better customer experience with first class communication channels.”
Managing director Stephen Nadin added: ”As an owner-managed and independent business, we’re free to make executive decisions quickly, and the trade website has been a carefully thought-out project with the customer in mind. We’re not just investing for the short-term within the business, but we have firm objectives for the long-term with our strategic vision to be the ultimate door company.’