New service plan
28th November 2017
PROMAC GROUP has launched a new Service Agreement Plan which allows fabricators to tap into special discounts on consumables, spread the cost of servicing and maintenance and to call in priority repairs on in-warranty machinery.
Sales and marketing manager Lee Marriott said: “We have more engineers out there than anyone else but the really key difference is that they’re employed directly by us – not on a sub-contract basis. That means that they go through rigorous training and development, for example we have two current apprentices, who are working with our experienced master technicians in the field as part of their training.”
As part of the new support offer, customers make monthly payments towards regular servicing costs. This allows them to spread the cost of routine maintenance throughout the year. They also get 10% off all consumables orders.
He continued: “We have the UK’s largest machinery consumables offer with more than 3,500 parts and consumables in stock for a wide range of PVC-U, aluminium and glass processing machinery from FOM-GS Group, BDM, Pertici, Forel, Rapid, Pegic, Urban and MTL amongst others. You take that discount and you look at your annual consumables spend and it’s a big saving.”