Shattered roof replaced – plus a refund
28th June 2016

Bury St Edmunds-based Network Veka member FRAMES CONSERVATORIES DIRECT stepped in to help a local resident whose roof panes had shattered in a badly constructed conservatory from another contractor.

MD Adrian Lewis explained: “A conservatory with a lean-to roof had been constructed, with a projection that was far too long to support the considerable amount of glass involved. The panes were incorrectly fitted, and were shattering as they expanded and contracted with the weather, showering poor Mrs White and the interior of the conservatory with broken glass.”

“We were keen to start work on fixing the conservatory and also wanted to help the customer gain some compensation – both for the shocking standard of the installation, and the distressing and dangerous situation it had left her in.

“Through our Network Veka membership we have access to the services of Technical Consultant Don Waterworth who is trained as a Private Practice Building Surveyor and Building Engineer. He was able to work on her behalf to gain compensation from the original contractor and, in this case, his fee was covered through our membership, obviating any cost to the customer.

“We were pleased to fit a completely new roof, suited to the size of the conservatory, to ensure that Mrs White was able to enjoy the light and welcoming space she desired in the first place. Besides replacing Mrs White's roof, we helped 'right a wrong' and got our customer refunded for the original installation.”

Mrs White sent a letter of thanks to Don Waterworth: “I can not find the right words to express my gratitude and appreciation. 'Thank you' seems inadequate, but I was in despair until Adrian Lewis gave me your name and contact details, only then did I begin to have a glimmer of hope. The men from Frames Conservatories Direct were so nice and a pleasure to have in my home”.