‘Installer engagement’ leads Fensa to shift focus in lockdown
26th May 2020

Fensa says it is putting greater focus on supporting installers throughout the lockdown in response to a shift from homeowner enquiries to more approved installers asking for help and advice.

Customer Service Manager Rachel Culpan explained that homeowners were still getting touch over their Fensa certificates but there has been a marked increase in engagement from installers.

She continued: “Our technical helpline has been kept busy providing technical information around installations, assessments and the building regulations. Meanwhile we’ve been talking to our installers every day to assist them with the work they can do at this time, such as reassuring them they can still notify jobs and helping them through the Fensa Skills Card MTC process.

Director of Membership Chris Beedel added: “Fensa Approved Installers have experienced unprecedented disruption over the last two months so we’ve ensured that they continue to have access to the same high level of support we’ve always provided.

“Fensa has remained open throughout the Covid-19 lockdown period with our staff working from home to support our installers and their customers. All Fensa services remain fully operational and the Fensa team has been proactive in responding to enquiries whether received by phone, email or via social media.”

Rachel added: “We’ve also seen more Approved Installers logging on to the Fensa Installer Portal, the online hub for our installers. In addition to keeping installers up to date via email, we’ve been sharing the latest on Covid-19 support available for businesses on the portal, as well as important clarifications on Government guidance provided by the Glass and Glazing Federation. It’s also where our installers can access all the extra benefits they get as FENSA Approved Installers, and we hope they all take advantage of those as there are some great savings to be made.”

www.fensa.org.uk