Double finalist
24th September 2019

EMPLAS has been named as a double award finalist at the G19 Awards 2019, in the Training and Development Initiative and Customer Care Initiative categories.

Sales and marketing director John Leary said: “As a team we work very hard to continuously improve upon each and every element of what we do. That goes far beyond product quality to customer service, support and training.

“That’s included looking out how we can use integrated cloud-based technologies and IT to drive continuous improvement in customer experience, to the development of our people and our customers, through training and the creation of shared resources including the new Emplas Product Specification Guide.

The company launched the Guide at the end of this summer. This is being used as a foundation for its training programmes, from apprenticeships to how customers featuring introductory and detailed guidance on regulation and compliance through to window and door performance.

Emplas has been shortlisted for the Customer Care Initiative of the Year for the way in which it has employed IT to deliver an exponential shift in customer experience, by utilising it to not only facilitate delivery, but also measure all aspects of performance.

www.emplas.co.uk