Streamlined system
24th July 2018

The BRITISH FENESTRATION RATING COUNCIL has launched a new bespoke system, designed to provide all customers with an improved streamlined customer management service.

BFRC customers are already receiving instant notifications of product scope updates and are benefiting from the enhanced reporting. This custom-made system has now improved internal efficiencies, resulting in a quick turnaround for all companies who are part of the BFRC schemes.

Lis Clarke, BFRC Operations Director said, “Providing exceptional customer service and the best customer experience is at the core of our values. Our customers are already benefiting from up to a 70% reduction in processing times, due to the new system we have introduced. These foundations will hold us in good stead for the future and forge the exciting developments we have planned.”

Borough IT was commissioned by BFRC to redesign the system to meet its current and future business requirements.

https://www.bfrc.org