Business Micros has added a new module for users of its Evolution
24th April 2012
Business Micros has added a new module for users of its Evolution and EvoNet software which frees up admin and sales staff from many of the repetitive daily tasks which are time consuming yet essential in the sales, production and delivery of window and door products.
The Remote Assistant module can be programmed to automatically perform a whole range of tasks ranging from emailing order acknowledgements to customers and generating purchase orders to sending text messages when an order is despatched.
It works by constantly monitoring jobs as they progress through the Evolution and EvoNet systems acquiring ‘statuses’ along the way. Users can select key statuses which will trigger Remote Assistant to perform a specific task from the Business Micros menu or they can choose a custom written module if preferred.
The menu includes the automatic generation of quotations, order acknowledgements and invoices, eliminating the need for individual members of staff to spend time faxing or emailing customers, and the automatic generation of text messages to keep customers informed as to the progress of orders.
Not only does this automate the process, but it also eliminates the risk of user error and securely attaches a copy of each message sent to each order.
Because Remote Assistant is fully integrated into both Evolution and EvoNet, it can also play a vital role in purchasing as well as sales. It is capable of identifying all those bought-in products which are included in an order and from which supplier and can manage the automatic purchasing of glass units, glazing panels or bought in frames from up to ten different companies at specific trigger points during the production process.
Again, a PDF of all purchase orders generated is attached to each order along with a sent status so that users can see at a glance all of the paperwork connected to each job.
Graeme Bailey, Managing Director of Business Micros, says the new module allows fabricators to take another step closer to the paperless office without requiring their customers to compromise on their preferred method of contact.
He says: “Remote Assistant can be programmed so that it knows whether a specific customer wants to receive order confirmations by fax or email and which is the appropriate number for text messages.
“It also links with the most commonly used methods of document and message delivery such as Microsoft Outlook for emails, ZetaFax for faxing and Esendex for texting so that customers continue to use a familiar interface.
“Remote Assistant saves time for the fabricator but crucially it does that whilst also allowing them to potentially enhance their customer service with prompt and efficient notifications and reports.”