Going swimmingly
23rd June 2020

Hampshire-based KJM Group says it has seen four times the normal level of homeowner enquiry since returning to work last month, with composite doors, windows and glazed extensions seeing particularly high levels of demand.

Managing Director Mark Pearce said: “We came back because we were seeing very high levels of enquiry. It was sink or swim and we thought it was probably better to swim!

“I had, however, been anxious about coming back, particularly regarding how we were going to work safely in people’s homes. Government and industry bodies weren’t clear, and at the time I couldn’t see the way forward. Emplas was key in helping us get back.”

Emplas returned to work on 20th April and made the systems it put in place to support this process available to customers. This included those developed for its own retail business T&K Home Improvements, which continued to trade throughout lockdown.

Mark added: “We adapted the Emplas Safe Systems of Operation to our own business. It’s been really important in helping us to get back - we’ve even won business on the back of it. The support we received from Emplas personally gave me that confidence that we could, but has also been instrumental in helping us to trade by offering reassurance to our customers.”

An interview with Mark can be see here

www.emplas.co.uk