Customer Care Award: Glassolutions
21st November 2017

GLASSOLUTIONS has won the ‘Customer Care’ category of the G17 awards for its commitment to quality customer care with the further development of its e-commerce app.

Claiming ‘arguably the only app of its kind in the UK supporting a national glass supply service’, the company says it has been successful in putting control in the hands of customers, allowing them to configure and order glass ‘on the go’, build a quote in their own time and choose the option of delivery to site, without the need to call into a Glassolutions branch for any aspect of their order.

Head of customer services Darren Dickinson, said: “Ease of use and adaptability are everything in the digital age, and that’s what we aim to provide with the app: an app which allows businesses large and small to access our extensive glass range, configure exactly the product they need to add value to their business proposition. Feedback from customers in 2017 has resulted in changes and improvements to the app, which in turn has led to improved year-on-year performance. Online sales up to the end of July 2017 increased by 343% compared with the whole of 2016 online sales.

Glassolutions has previously won G-Awards; in 2016 it won Commercial Project of the Year, in 2014 it was awarded Environmental Initiative of the Year and Glass Company of the Year in 2012.

www.glassolutions.co.uk