Everglade Windows wins gold with
100 per cent quality satisfaction
21st August 2012

Everglade Windows, asked customers to rate its performance after its recent successful conference and got 100 per cent satisfaction for product quality.

“As a manufacturer we want our products to be the best quality, every time, “says Jay Patel, Sales Director for Everglade Windows. “So to get 100 per cent of customers who responded score us as excellent and good for quality is superb.”

“In the last twelve months we’ve added more products. Aluminium production is up 45 percent, and a lot of the increase is coming from bi-folding doors. They need a lot of space to manufacture so we’ve made some big changes in the fabrication hall to ensure we get the quality spot on every time.

“We are also continuing to invest in qualifications for the fabrication team and these efforts have created consistency in our quality ensuring customers 100 per cent satisfaction.

“We also asked customers about six key performance areas including technical and marketing support. The overall responses showed an impressive 93 per cent marking us as excellent and good.

“The results showed that most customers value the level of support we offer through the Valentis Partner Scheme. And we’re adding more support during the next 12 months.

“Customers tell us the changes we’ve already made have been good all round. Adding new products has given installers more opportunities for sales,” adds Jay. “And when they order from Everglade Windows they can be sure of top quality every time.”