Limited service opened for essential work
21st April 2020
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MILA has announced that it is now offering a limited service to support the small number of customers who are continuing to operate on essential contracts. The company adds that it is providing contactless delivery so that there is no risk to either customers or delivery couriers.
Customers with urgent requests can now place hardware orders via a dedicated email address. Orders can be placed at any point during the week and, as long as they are received by 3pm on a Thursday, they will be picked, packed and despatched by a skeleton warehouse team at Mila ready for delivery to those customers the following Monday. Orders placed after 3pm on a Thursday will be despatched the following Friday. There is no minimum order value.
Managing director Richard Gyde, Mila’s, says that the company has been receiving requests for help throughout the lockdown from customers who are working on urgent projects across the public sector in particular. He explained: “While we continue to stand in absolute solidarity with the rest of the industry in shutting down our operation to try to minimise the spread of the virus, we do recognise that we still have a responsibility to support those customers who are required to work on essential contracts.
“Obviously, our priority remains the wellbeing of our team, so we have reviewed our entire warehouse operation and implemented new safe working practices which ensure that we can fulfil these orders in line with all the social distancing guidelines.”
Meanwhile, the company has also announced that it has switched its red logo for blue as part of the Light it Blue campaign to honour NHS workers for their work during the crisis.
Richard Gyde added: “As well as clapping from our doorsteps every Thursday evening, we’ve joined the Light it Blue campaign to show how much we appreciate them all. The rest of us may be doing our bit by staying home, but they are putting their lives on the line and we salute them.”
sales@mila.co.uk
www.mila.co.uk
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