‘Next phase of the project’
21st April 2020

HURST DOORS has launched the new ‘Your Hurst’ online customer support package in partnership with The Consultancy.

The Consultancy, now part of the Business Micros Group, began working with Hurst in 2019 to deliver the trade-only portal with features including a lead generating door designer to an online ordering system, and has now completed the next phase of the project, adding online payments, live order tracking, access to a complete suite of marketing support materials, and a useful live chat function.

Richie Thornton, Director at The Consultancy, explained: “Hurst are deriving real commercial benefits from what we have delivered so far, so it makes perfect sense for us to continue developing and enhancing that digital offering for them. The new Your Hurst package gives them a new way of getting closer to their customers and strengthening those relationships, without a huge investment in manpower.

“The focus on what we have done for Hurst has been on creating a stylish and user-friendly interface, underpinned by a robust and secure platform. In terms of customer engagement, we have used all our market knowledge and experience to deliver something which works for their trade installer base, but we have also used our technical skills to integrate that successfully with their existing pricing model and migrate the whole portal to a brand new server.”

www.theconsultancy.co.uk
www.hurstdoors.co.uk