STEAMING AHEAD WITH A RAFT OF DEVELOPMENTS
20th January 2015

Fabricator Customade has kick-started the New Year with a host of improvements to its range of PVC-u products and the launch of a brand new package, which is designed to provide greater quality reassurance for customers. The move marks the company’s commitment to support the changing needs of its installers and retailers as they prepare for more healthy trading conditions in 2015.

Renowned for its high quality PVC-u and aluminium products, the Gloucestershire-based company has developed a new offering to tackle the most common frustrations within the industry – inconsistent product quality, unreliable service, unpredictable deliveries and variations in price. Under its new ‘Quality Promise’, Customade is working closely with customers to provide the highest quality on all products, a price match guarantee and an ‘on time in full’ delivery service. Every single window, door or roof which is made by Customade passes through a rigorous quality checking process and all products are hand-finished to provide extra care on customers’ orders.

Andy Thomas, Customade’s sales and marketing director, says: “This is a step-change development for our business which aims to align Customade and our customers for a strong and healthy future. We’re passionate about supporting our customers to help them make 2015 a really successful year for them. We spent a great deal of last year identifying the perennial issues that installers and retailers face and have developed a solution to overcome them. From developing high quality, competitively priced products, to providing dependable deliveries, our pledge is to support customers and help them grow their businesses.”

As one of the UK’s largest Duraflex fabricators, Customade has also announced a string of product enhancements to improve the style and performance of the company’s extensive PVC-u range. The developments include the introduction of Fab & Fix hardware, a new collection of ERA security tested locks, thermal reinforcement to provide even better energy ratings and U-value performance and a triple glazing option with a triple glazed bead.

With ambitious plans to expand its production capabilities in the next few months, the company has also invested in new manufacturing equipment to cater for increasing demand.

Customade was established in 1979 and offers a comprehensive range of PVC-u and aluminium windows, doors, roofs and conservatories. The £32 million turnover Customade Group, which employs 250 people, also includes Atlas Glazed Roof Solutions, Fineline Aluminium, which supplies designer architectural aluminium products with very slim sight lines, and Hourglass Seal, which manufactures sealed glass units.

www.customade.co.uk.