Weekly Email News for the Glass, Glazing & Fenestration Industries

Customer Care Initiative of the Year
18th December 2018

THERMOSEAL GROUP has won the ‘Customer Care Initiative of the Year’ category at the G18 Awards.

2017-18 saw the installation of a new order tracking and delivery system, a centralized production control system and a bar coding system as well as an earlier-installed customer e-order confirmation system, so that customers now receive continual order and delivery updates and all without any paper involved. This series of new systems, as well as investment of £100K-plus to reclaim and recycle almost 100% of its waste plastic, will help Thermoseal Group to reduce its carbon footprint and ensure it uses less of the Earth’s resources.

Managing Director Gwain Paterson said: “Winning this award is testament to the great team of people we have at Thermoseal Group both involved in the implementation of the systems and processes we have in place to enhance our service, and of course all those involved in making sure we deliver on our promises to customers. From production to account management and administration, all of our teams are a 100% focussed on offering best in class service.”


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