Dear Tony
16th September 2014

I read the reply from Nigel Croft,  Operations Director, Banbury Windows Ltd and wholly concur!
 
Right first time, in full has to be an installers main priority. Robust checking is clearly important but turning around a replacement sash and delivering it back with 48 hours while the fitters are still on site (as we did this week) is also critical for good customer relations, because the consumer was not put out (they were probably unaware)
 
However, a good trade supplier has their installers best interests at heart, the ONLY way a trade manufacturer grows is if his installer network of customers, SELL more products!
 
So POS, brochures, samples are all important, but in conservation areas, where planners are more sensitive towards replacement windows, Nigel is correct, additional installer support is needed that’s why we employ a planning consultant to help our installers win their cases, we even have standard letters for homeowners to use and twin packs (unpriced duplicate quotes) to improve the professional image of installers choosing our sash windows.
 
Being up to date with GGF matters means our technical director helps write (or at the very least vet) new codes and standards, and enable us to advise installers about CE compliance, the latest Consumer Rights Directive and proposed changes to the Consumer Rights Bill next year!
 
Hopefully Nigel will agree it is this approach that makes us, “a useful business partner” and “the consumer, gets what they pay for and deserve, enabling installers to profit”
 
Help your customers with their issues, they will drive your business for you.
 
 
Alan Burgess
Managing Director