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Helping with new showroom set-up
16th December 2014


Truemans windows are known as much for their customer service as for the incredibly wide range of products they supply through their Northern trade counters, and via online ordering. The suppliers’ client support often stretches beyond the conventional means of assistance; an example being Blackburn-based window and door installer McDermott Windows, who recently opened a new showroom with the help of Truemans.
The installing company, run by Stephen McDermott and his wife Emma, became a Truemans client more than a year ago, and is supplying Rehau and Kommerling uPVC windows and doors exclusively from the trade counter’s Burnley branch.

McDermott Windows finalised the set-up of their brand-new, 430 sq. ft. showroom at the end of last year. The new location was officially inaugurated by Stephen McDermott and Truemans’ managing director, Joe Trueman, with a ribbon cutting ceremony. Joe said: “Our business model is based on supplying great quality products to the trade in a hassle free and convenient way, but it’s our customer support that sets us apart. Aside from our well-known packages such as free, customised marketing materials, online ordering or free use of the skip, we also do our best to help clients with any other assistance they might need.

“Truemans have supplied all the Rehau and Kommerling windows for McDermott’s new showroom and I was honoured by Steve’s invitation to be part of the official opening ceremony”, added Joe.

Stephen McDermott also commented on the special occasion: “We asked Truemans for their assistance because they are a trusted supplier, with excellent customer service. They offer a great deal of support that is tailored made to our needs, and we were not surprised to learn that they will be happy to help.”

McDermott Windows are also using Truemans’ bespoke marketing support service, with customised brochures, leaflets and mailer cards. Stephen is also a fan of the new online ordering system, which he finds very convenient and easy to use. “It’s very useful to be able to order jobs whenever I find a moment, in the evenings or over the weekend. It’s also fast, allowing us to quickly price up and send quotes to our clients directly from the system. We’re looking forward to the next modules that will allow us to order other products as well, such as bi-folds”, commented Stephen.

McDermott’s new showroom is already proving a wise investment, as its managing director, Stephen, explains: “We decided it was time to grow our business and move forward, so we needed a location that will showcase all our products in the best possible light.

“Our new showroom is already helping us win more sales, so investing in it was definitely the right step for us. Truemans’ assistance has been great and we’re looking forward to expanding our partnership with them”, concluded Stephen.

www.truemanswindows.co.uk

Image: Truemans & McDermott Windows at the official opening of the new showroom

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