Survey shows hardware’s pit of despair
15th May 2018

Nearly nine out of ten installers have reported problems with pitting hardware in the last year – and fewer than a quarter were happy with the way their supplier dealt with the problem – according to a survey published by Brisant Secure this week.

The Ultion and Lock Lock manufacturer questioned installers and, of the 270 who replied, 88% have reported pitting problems on their hardware in the past 12 months and only 22.5% said they were happy with how their suppliers were handling the pitting problems.

Nick Dutton CEO of Brisant Secure said the research had highlighted ‘failures in epidemic proportions’. He added: “The evidence is more than compelling that the industry is facing a backlash due to hardware pitting and the way in which warranties are managed. I would suggest that the current 240/480 hour standard is completely inadequate and that we need a standard that reflects the fact that the furthest point from the sea in the UK is Coton in the Elms in Derbyshire, which is just 70 miles from the coast.

“Our Lock Lock product has now achieved an unprecedented 7,500 hours in a salt spray chamber, so I would propose adding a further digit to the current requirements, so we can reassure installers, consumers and the industry as a whole that door hardware is fully fit for purpose.”

www.brisant-secure.com