Continuing to invest in success
15th July 2014

Yorkshire based Conservatory Outlet is well-recognised brand and investments across the business have played a vital role in putting the fabricator on the map. This is set to continue as the company looks to enter a second phase of significant growth.

As an extremely customer focussed company, Conservatory Outlet needs a dependable team so it’s natural that it continually invests in its staff.

“Because we work very closely alongside our dealer network we need a team who fully buy-in to our visions, values and beliefs,” says Greg Kane, managing director of Conservatory Outlet. “Although we aim to develop and promote staff within the company, recent expansion has meant we’ve needed to bring in several new people to take up newly created positions.”

Continued expansion has resulted in a 100+ strong team at Conservatory Outlet, something which has prompted the appointment of a dedicated Head of HR, Mandy Smith.

Alongside Mandy, Conservatory Outlet has appointed Ian Hayes and Neil Booth, who have joined as Network Development Director and Finance Director, respectively; two additional members in order processing; two in customer services; and a third production manager.

“Moving forward, we aim to bring on board new dealers as well as expand our product range and hone our manufacturing processes,” Greg comments. “With these new appointments and a solid structure in place we can move closer to our long term goals.

“As well as the continuous development of personnel, we’ve recently invested in several pieces of plant machinery to offer dealers a greater range and volume of products, and at the same time maintain the high level of service and attention they’ve come to expect from us.”

Investment in another welding and cleaning production line gives Conservatory Outlet capacity to step up production and deliver its core products on short lead times. The company has also invested in new equipment to cut additional keys for ABS cylinders, a small improvement which will make a big difference to many of its dealers.

Conservatory Outlet’s latest investments not only benefit the company, the changes will ultimately give added value to dealers, with the aim of diversifying customer support beyond conventional sales and marketing packages for installers.

“Our provisions to dealers have always focussed predominantly on increasing their sales, but we are now taking a more holistic approach to our sales and marketing support to add both immediate and long term value to our network of dealers,” Greg concludes.

Photo caption: Conservatory Outlet Managing Directors Greg Kane and Michael Giscombe