MILA CELEBRATES G-14 NOMINATION
14th October 2014
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Mila is celebrating after its Triple Care Technical Support service was shortlisted in the Customer Care Initiative category at the G-14 awards. Having won the Component Supplier of the Year award in both 2013 and 2011, Mila is keen to demonstrate that its expertise extends beyond outstanding product design and logistics and into customer support as well.
Entirely free to use, the new Mila Triple Care service gives customers the freedom to access as much or as little technical support as they choose, in a way which suits them best.
They can choose Tier one which is technical advice on the fabrication and installation of Mila products via a dedicated telephone helpline, online or on the company’s website, Tier two which is a site visit from a fully trained technician for tailored advice on issues such as fitting hardware on new profiles or introducing new Mila products or Tier three which is a visit to Mila’s test centre at its Daventry headquarters to meet with the technical team for advice on security testing and accreditations.
Richard Gyde, Managing Director of Mila, said: “We’re delighted that our dedicated technical team has been recognised in the awards. The service they provide is hugely valued by customers and, with the introduction of the Triple Care package, it’s now more accessible than ever.”
www.mila.co.uk
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