Head of Customer Service
14th February 2017

Darren Cunliffe has joined ULTRAFRAME as Head of Customer Services.

Darren said: “A vast amount of my experience has been in businesses where the customer service team has been relied upon to deliver immediate solutions to issues, it’s that fast-acting approach that I want to finesse at Ultraframe. You hear a lot about ‘customer excellence’ in most businesses and I am really impressed by what I’ve already seen at Ultraframe, but like any function there is always room for improvement, particularly around upskilling and empowering the team to take immediate and decisive action. I’m also keen to ensure that our fabricator customers get the service they need, fabricators have a unique set of requirements compared to our retail customers and it’s vital that we continually recognise that and deliver on it.”

Operations director Andy Crowe added: “Darren has previously worked in some really challenging environments where delivering an immediate and credible solution to an issue has been critical. His expertise at process management together with the customer service team’s knowledge will deliver a fantastic resource for our customers.”