New Aberdeen trade counter for Veka’s Stevenswood
14th February 2012

Following on from two back-to-back record years, Stevenswood, one of Scotland’s largest trade window, door, conservatory and kitchen fabricators has opened its fifth trade counter, in Aberdeen.

From their state-of-the-art LEAN manufacturing base in Livingston, Stevenswood offers the full range from the very latest VEKA FS 70mm system, including: casement, tilt and turn, reversible and vertical sash windows as well as a full range of doors; from VEKA composite doors, PVC-U panel doors and the new VEKA FS patio and Bi-fold doors. Along with a full range of colour coordinated rigid built kitchens, PVC-U trims and glazing ancillaries – Stevenswood really is a genuine one-stop-shop for the building and joinery trades.

With a customer base of over 2,000 builders and joiners serviced from branches in Edinburgh, Dundee, Kilmarnock, Livingston and now Aberdeen, the company has built their business on superb customer service.

As Managing Director Ron Hepburn explains, online ordering, fast turnarounds and incredibly keen pricing plays part to their policy of continuous improvement: “Our targeted goals for 2012 are to turn quotes around within one hour of receipt, bring our glazed delivery down from eight working days in any colour to only five days and we are also working towards opening two further trade counters in Scotland this year. It's ambitious, but we are sure we're up to the job.”

The company has now installed a second Stuga cutting and prepping centre to help ease the workload on its existing Flowline, which was installed in 2005. The new Stuga, a ZX3, gives Stevenswood the capacity to manufacture 1,100 frames per week from a single shift.

Ron concludes: “We now follow up all deliveries with a courtesy call, ensuring that the delivery has gone smoothly and to welcome any feedback on ways that we could improve our customer service. Stevenswood has BS7412, ISO 9001 and offers all windows with a WER A rating if required. We are proud to offer VEKA products to our customers – coupled with our high levels of customer care we think it makes for a winning package.”

www.vekauk.com