Weekly Email News for the Glass, Glazing & Fenestration Industries

Staff train to put customers first
14th April 2015

Birmingham-based fabricator FRAMEXPRESS has further strengthened customer relations with a series of customer service training days for all staff, in conjunction with the Professional Development Training Company.

The workshops provided workers with an opportunity to refresh and develop their customer service skills and individual strengths and weakness were identified with an overall purpose of further building customer relations across the company.

HR Manager Angela Griffin said: “We have been able to evaluate customer requirements and consider ways where we can personalise our approach to them. Reinforcing a trust and rapport with customers is essential, so personal communication style was an invaluable aspect to this training programme.

 “Understanding our customers’ expectations and striving to exceed those is vital, which will further strengthen business relations and reinforce our corporate position as a leading fabricator which excels in customer support.”

www.frameXpress.co.uk

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