New Service for installers

TimberWindows.com has created a new ‘service request area’ for its registered installers to access on the website and log any problems with delivered orders.

Using their password, registered installers can view the area and submit any problems with product or delivery by completing a simple form. Instantly on submitting the form, support technician, Corin Mills, is alerted by SMS. Corin will follow through the problem and ensure it is resolved to a satisfactory conclusion. All actions and communication relating to the issue are logged on the online service request ticket to keep track of progress.

Gathering the data online also enables TimberWindows.com to accurately monitor the problems and take steps to manage them, either by improving its quality control processes or, if appropriate, supporting the dealer with further product training.

“The website is our main form of communication with our dealer network,” said managing director Chris Brunsdon, “so it’s important we look constantly at ways to improve and develop it, making it user friendly and ensuring it works as efficiently and effectively as possible for registered installers.”

www.timberwindows.com
0845 652 7300

Image: Screenshot of new ‘service request area’