Fensa promises new installer
benefits for 2018
13th February 2018
Fensa has promised a range of initiatives and programmes for 2018 which it says will deliver greater customer service and offer more benefits to installers.
From internal customer management systems to new technical guidance documents and exclusive member seminars through to better online services, Fensa says it is “shaping up for challenging but progressive times ahead.”
Chris Beedel, Director of Membership, said: “Last year we launched the Fensa card, the Knowledge Hub and the Installation of the Year competition. We also increased brand profile at major industry events such as The FIT Show and the G17 Awards.
“2017 was certainly a year of change and productivity but now we are aiming to build on the momentum by delivering more and better services for our members in 2018.”
Also this week, GGF Group, for which Fensa is a part, announced a new market research programme including in-depth analysis of the market with the aim of helping it to gain a better understanding of the needs and wants of its strong customer base of over 6,000 installers.
James Lee, Director of Marketing and Communications added: “The new extensive research programme will help Fensa build closer relationships with members, gain market insights and ultimately create more benefits. Being the original competent person scheme for the industry, government backed and UKAS accredited, Fensa is in a very strong brand position. By continuing to deliver high levels of service, standards and guidance Fensa will further enhance its profile in the industry and to consumers.”