‘No hitch to switch’
9th January 2018

‘Switch without a Hitch’ is the promise from Rehau trade fabricator EUROGLAZE, which says it is guaranteeing to make the process of changing supplier simple and profitable for third party stockists and installers.

Managing director Martin Nettleton explained: “Often the only thing holding a customer back from switching supplier is the idea that it will be more trouble than it’s worth. We’ve addressed that concern head on and made sure that customers know they can make the switch to Euroglaze without any trouble at all.”

The new five stage service starts with a call to discuss the customer’s needs, then each new customer is assigned a dedicated member of the customer service team, who walks customers through their early orders from order to delivery.

Once that first order has been placed, customers also get a call from Euroglaze’s despatch team who discuss delivery requirements and introduce them to their driver. After each of the early deliveries, the customer service contact is in touch again to make sure everything is up to expectations.

Martin Nettleton added: “This is an easy and pain-free process. We are by the customer’s side every step of the way and our friendly, efficient team make sure that every customer feels valued and looked after. We may be focused on quality and efficiency, but we never forget that our customers are people and not numbers and we work hard to make them feel part of the Euroglaze family.”

www.euroglaze.co.uk