‘First for trust’ claim
30th May 2017

ULTRAFRAME says its Ultra Installer scheme has become the first scheme in the glass and glazing industry to meet the Which? Trusted Traders standards for an approved service endorsement.

Now, all Ultra Installers will undertake a double assessment process from both Ultraframe and Which? Trusted Traders to become part of the Which? Trusted Trader Approved Ultra Installer Service.

The Ultraframe part of the assessment concentrates on the onsite abilities of the installers, while the Which? Trusted Traders assessment concentrates on the consumer-focused parts of the service such as customer care, insurances, consumer protection and professional conduct.

Julian Slade, Ultraframe CEO said: “by working with Which? Trusted Traders we are making a powerful statement to home improvers about the quality of service and installation they can expect from an Ultra Installer. This service promise is of course backed up by our market-leading roof systems, which combined deliver an unmatchable level of reassurance and quality for consumers. Installers that grasp the potency of the Which? Trusted Traders brand when it comes to consumer confidence will see the clear benefits of this partnership. It will enable Ultra Installers to differentiate themselves locally and win a lot more business.”

Tim Wade, of Which? Trusted Traders explained the value of the scheme: “Which? Trusted Traders is an endorsement scheme that recognises reputable traders who successfully pass an assessment process carried out by trading standards professionals. The Which? Trusted trader logo is a sign of reputation and trust, helping consumers choose the right trader for them and giving good traders the recognition they deserve. The Ultra Installer Scheme has achieved the Which? Trusted Traders approved service endorsement, and can provide consumers with the additional confidence the scheme provides when choosing an installer.”

Picture, l to r: Catie Doherty from Which? Trusted Traders, Adam Wilde, marketing manager from Ultraframe and Tim Wade from Which? Trusted Traders