Corgi Installer Scheme targets 250,000 sites in five years
6th February 2018
Corgi Fenestration has today (Feb 6) unveiled its own Installer Scheme with a single fee for notifications across windows, doors, conservatories and other extensions, including self-certification of replacement windows and doors, no need for an IBG, and a TripAdvisor-style rating system for all installations.
CEO Chris Mayne told The Glazine that the organisation is aiming to be covering 250,000 installations a year by year five. It is looking to involve all levels of the supply chain – with a number of major players already on board – though installers will not be committed to buy from registered companies fabricators, systems or other suppliers.
Registered companies will be required to notify every installation and pay a fixed fee for each notification, as well as annual registration and a fee for each audit. They will not need to seek an IBG for installations as all requirements will be met by the organisation’s own standards of practice, which all members must uphold. Self-certification will be carried out in association with Stroma Certification but Corgi will be the point of contact for installers.
The organisation will also not commit Registered companies to the industry-standard 1% of site inspections. Instead, it has created a Quality Standards Indicator to give a risk-based analysis of how many inspections each member must undergo.
This indicator will be based on a number of parameters including the new ‘Rate Your Installation’ resource, an online rating system in the style of sites such as TripAdvisor, where every customer is invited to rate each member quality and service. Chief Operating Officer Jacqueline Crawford added that it will publish every review ‘unlike some sites’ allowing for a right of reply if installers have a genuine grievance.
She continued: “There will also be no lead generation element; Rate Your Installation will be postcode-searchable so homeowners or any other potential customers will be able to view all local installers ratings then contact them directly.
Corgi is equally emphatic about what the scheme is not, as Chris explained: “It is not a Competent Person Scheme. The consumer protection element is inbuilt in the standards it will set all members; all customers will be given a guarantee and it will also include a complaints and appeals process.”
Jacqueline added: “Anyone expecting just to buy in to a badge will be disappointed. There is a logo that registered companies will be able to display but that is only a small part of what the scheme is about.”
Corgi aims to benefit from the organisation’s own brand recognition but will also be reinvesting a proportion of revenue in consumer marketing the scheme is established.