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Eurocell issues legal threat against mystery ‘scrappage’ website
5th February 2019

Eurocell has reacted angrily to a supposed window scrappage scheme operator that the system supplier says is using its own assets, quotes and other material on its website.

The company’s head of marketing, Chris Coxon says that it has written to the business behind ‘Windows Scrappage Scheme’ threatening legal action if it does not cease and desist from using the material.

He told The Glazine today: This is just the kind of behaviour our industry is trying to live down and leave behind us.
“Quite apart from the fraudulent misuse of Eurocell assets and quotes, the public should be made aware that there is no official or government-supported window scrappage scheme and it is very misleading for anyone to suggest otherwise.

“We have written warning that we will take legal action if they do not cease and desist from the use of Eurocell Group material, and we have yet to receive a reply.”

The website claims ‘New windows funding available across the UK…’ and invites homeowners to ‘Receive a scrappage fee of up to £2,500 when you scrap your old windows and glass’.

It goes on to describe itself, saying at one point: “according to our safety and environment manager, up to the end of August this year, the company had recycled  a colossal 5,123 tonnes.” Among other claims, it says it deals with recyclers including Merritt (now a part of Eurocell) and even directly quotes by name one of its managers – who confirms he has never knowingly spoken to any such organisation.

The site refers to an accommodation address in Manchester but in its small print it says the name is a trading style of Contact Reach Digital Ltd, a Glasgow-based company which a month ago applied to be dissolved but, according to Companies House documents, that application has now been suspended ‘as an objection has been raised by the Registrar’.

It also says that Contact Reach Digital ‘currently or intends to work with’ Clearwin Ltd. This is a company whose trading names include Zenith Home Improvements, Weatherseal, Penicuik Home Improvements and St Helens Glass among other familiar names.

The small print also notes that it may share customers’ questionnaire responses with other businesses in areas including telecoms, finance, funerals, insurance, gaming, automotive and health.

When The Glazine tried to call Contact Reach Digital at its given phone number, we were told “they are not here any more, they have moved out”. An attempt to contact by email has yet to receive a reply.

Eurocell has also issued a public statement via social media saying: “One of the downsides of being a large company is that sometimes our name gets taken in vain by unscrupulous individuals. We’d like, after receiving a tip off, to make the general public and our customers aware of ‘Windows Scrappage Scheme are using assets and quotes from our group to publicise themselves online and on social media. They are not genuine and we do not condone what is fraudulent behaviour. Our advice is as such – There are currently no Government supported window or door scrappage schemes and certainly no external schemes that we currently endorse. For more info on our recycling, please visit http://www.eurocell-recycle.co.uk.”

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