GGF ‘not in turmoil’ – Pluck
3rd October 2017

The GGF has labelled as ‘myth’ any talk of turmoil at the organisation, with President John Agnew telling its annual members’ meeting this week that ‘all changes have been in the best interests of GGF Members.’

Group Chief Executive Phil Pluck delivered a speech that the GGF said ‘shattered the myth that the GGF was in turmoil.”

Their comments came in reply to extensive media coverage of a number of departures from the organisation, including the then President, who left in July saying with regret that he was unable to continue (read story) a year after his predecessor Andrew Glover resigned citing pressure in the light of structural changes at the Federation (read story).

By contrast, the Federation published its annual report which it said ‘shows strength and stability’ and adding that its outstanding financial performance over 2016, which was significantly boosted by the sale of the GGF’s offices in London Bridge and the subsequent relocation to Rushworth St, Southwark in October 2016.

Phil Pluck said: “The GGF now has considerable financial stability that will allow the Federation to continue to invest in the infrastructure and resources to improve our services for the benefit of the Membership.

“The GGF is now in its strongest ever position, but we will not rest on our laurels as there’s always room for improvement. The Federation will continue to promote the highest standards to the industry, in the political arena and to consumers.”

In a statement on the annual report, the organisation continues: ‘The GGF’s greatly improved support for consumer facing Members is also featured within the Report. In February 2016, the GGF gained approval from the Chartered Trading Standards Institute for its Consumer Code of Practice. On the back of this approval the GGF revamped its consumer support package with increased consumer protection, an improved conciliation service to help resolves disputes between GGF Members and consumers, plus the development of the award-winning consumer advice website MyGlazing.com.

‘The Report also underlines an outstanding year for the GGF Technical and Marketing departments. Throughout 2016 the GGF launched or revised over one third (45) of all its Technical publications. On the Marketing and PR front, GGF brand awareness levels reached new heights of over 33 million readership across print and online media.’

The report in full can be downloaded at GGF Annual Report 2017.